How to request account deletion

Send an account deletion request using the email address connected to your Extracity booking account.

  1. Click the Request Account Deletion button below.
  2. Use the email address registered on your booking account.
  3. Include your full name, telephone number and a recent booking reference, where available.
  4. Extracity may contact you to verify that you own the account before the request is processed.
Submit your deletion request by email

Send your request to info@extracity.co.zw.

Request Account Deletion

Information to include

  • Your full name
  • The email address linked to your account
  • The telephone number linked to your account
  • A booking or ticket reference, where available
  • Your reason for requesting deletion, if you wish to provide one

Information that will be deleted or anonymised

After your identity and account ownership have been verified, Extracity will delete or anonymise personal information that is no longer required. This may include:

  • Your app and booking account profile
  • Saved passenger information
  • Saved routes and app preferences
  • Registered notification devices and push-notification tokens
  • Account contact information
  • Other personal information that is not legally required to be retained

Information that may be retained

Important: Some booking, payment, transaction, tax, accounting, security, fraud-prevention and dispute-resolution records may need to be retained where required by law or for legitimate operational purposes.

Where possible, retained records will be anonymised or restricted so that they are no longer used for ordinary account or marketing purposes.

What happens to future access

After the account is deleted, you may no longer be able to sign in, view saved passengers, access saved routes or retrieve account-linked booking history through the app.

Deleting the app from your device does not automatically delete your booking account. You must submit a deletion request using the process described on this page.

Processing and verification

We may request additional information to confirm that the request was submitted by the account owner. Processing will begin after successful verification.

You will receive confirmation when the deletion request has been completed or if certain records must be retained.

Need assistance?

Contact info@extracity.co.zw for assistance with your account or deletion request.

We respect your privacy and handles account deletion requests in accordance with applicable data-protection and record-retention requirements.