Extracity Privacy Policy

We are extremely serious about your privacy and safety when visiting the Extracity Luxury website. This Privacy Policy outlines what information we collect about you and how it is subsequently used. We will never use your details for anything other than stated in this policy or our Terms and Conditions. In this policy, we also let you know about the security you can expect whilst browsing our sites as well as when making a purchase from us online.

What information do you collect about me?

Collection of Information

To enhance your experience on our website and to provide some of our services to you, we must collect certain personal information. We do not sell your information or use it for anything other than the purpose it was intended. We will only ever ask for information from you that is necessary to allow us to provide the service that you have requested. Below is a list of what information we collect from you and how it is used.


Contact us, Testimonials, FAQ: 

Although the information requested on this form is mandatory, it is only used to help us answer your query more effectively. Any information provided by you is used purely to allow us to re-contact you and/or to allow us to investigate and resolve your query. Your information is stored on a secure server provided by GoDaddy and Google Cloud and is not used for any other purpose. You will not be contacted by us or any of our affiliated organisations other than to discuss your original query. Using this form will not enter you into any database, marketing or otherwise. Your information is no longer used after this query has been closed unless you have specifically indicated otherwise to us.



The subscribe form on our website allows you to sign up and receive our newsletter and email updates. For this, we ask for your email address only. From time-to-time, we also may contact you using this email with special offers or information about our services such as route changes or weather alerts so that you can plan your journey better. You can unsubscribe from these newsletters and alerts at anytime by clicking the link within the email or newsletter. This will automatically unsubscribe you from this database. When you unsubscribe, your email address should be deleted from our 'send' database immediately. Once you have ticked the box to receive our newsletters and alerts, your details will be entered into our senders database. Email addresses are stored on secure servers and not shared with any other party. If you ever receive an email from us in error or after you have unsubscribed, please contact our customer services team straight away so we can investigate the reasons behind this and rectify the mistake.


Book Online

To book online, you will need to create an account. All the information that you provide is stored on secure servers. They will not share these details with any other third party. The data we collect in this process is your: Name, Date of Birth, Gender, Address, Contact Number, Email address, and Next of Kin. For the security of your account and to stop people accessing your personal details, we also ask you to choose a password of more than 8 characters. There are tick boxes within your account and on the registration screen that will either opt you in or out of receiving marketing information, offers and other such information as indicated by our terms of conditions. You can unsubscribe from these by either updating your information through the ‘my account’ page or by clicking the unsubscribe link within the newsletters or emails.

We will never pass on any of the above details to any third party outside of what is necessary to complete your transaction. Any company that is provided with your details is done so purely to provide the services to complete your transaction. They will not use, store, or pass on your data to any other company. After you have proceeded to the payment screen, you will be asked for your credit or debit card details. These details are not stored after the transaction has been made and verified.  Please note that this card information is not stored beyond the period of transaction.



Cookies are little tags stored within your browser and allow us to identify how you move through the site. They can include a unique identifier that is stored on your computer’s hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not information sent to you by other sites.

This is common practice online as it allows sites to track what their users are doing on their own sites, such as most popular pages, destinations or to see how many people have visited that month. Cookies also record information about your online preferences. This can be for remembering forms or that you have ticked an acceptance box on a previous screen. You can set your computer to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. If you choose not to accept cookies, the order process on either or both of our websites will not work and some other personalised experiences will be unavailable to you. This means that you may not be able to take full advantage of all of the features available.

Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. If you have set your computer to reject cookies you can still browse this website anonymously until such time as you wish to register for any services. When you proceed to the purchasing pages, cookies will be used to log the session id for the login – this is a standard practice around the web and will allow the website to function correctly. We do not collect or use any other data without your consent. By continued use of our website, you consent to our use of cookies as list in this policy and our privacy policy.

How Secure is the website?

Are my card details safe?

We use high grade encryption to collect your credit card information. The authenticity of this site is verified by McAfee® and our SSL certificate for the site is provided by GoDaddy.com. The payment gateway is provided by Zimswitch and Ecocash, both trusted payment gateways. The merchant services provider is Zimswitch, who will contact your bank or building society to authenticate your card and collect payment on our behalf. Extracity does not see, store or have access to any of your credit or debit card details. Any page that requires you to submit sensitive data (such as your credit or debit card details), will be a secure webpage. This can be checked by the web address changing from http:// to https:// and a green padlock appearing at the bottom of your browser window.

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